Solent Cards – Refunds, Returns & Fraud Prevention Policy

1. Return Eligibility & Mandatory Return Requirement

• No Return, No Refund: Under no circumstances will a refund, store credit, or replacement product be issued without the original physical item being safely returned to and received by Solent Cards.
• 14-Day Window: Return requests must be submitted within 14 days of delivery.
• Condition: Items must be returned unopened, undamaged, with all original sealed factory packaging fully intact.
• Exclusions: Opened booster boxes, packs, individual cards, digital codes, and clearance items are strictly non-returnable.

2. Product Authenticity & Verification Process

• Authenticity Assurance: All inventory is sourced directly from verified, authorized distributors and manufacturers.
• Supplier Escalation: Any formal claim regarding product authenticity requires the return of the item to undergo a rigorous inspection process. Solent Cards will cross-reference internal batch numbers and escalate the claim directly to our official supplier/distributor for verification.
• Extended Review Timeline: Due to third-party manufacturer and distributor verification protocols, authenticity disputes may take up to 30 business days to investigate. Refunds or replacements will remain strictly on hold until this official verification process is complete.

3. Damaged or Incorrect Items

• Issues must be reported within 48 hours of delivery accompanied by photographic and video evidence of the packaging and items. Unsubstantiated claims will not be processed until the physical goods are returned for assessment.

4. Zero Tolerance Policy for Fraud, Abuse & Coercion

• Strict Anti-Fraud Measures: All incoming and outgoing orders are digitally logged, weighed, and filmed during packaging and dispatch to prevent serial number swapping, re-sealing fraud, or empty-box claims.
• Coercion & Harassment: Solent Cards operates a zero-tolerance policy toward extortion, blackmail, false public accusations, threats of defamation, or aggressive behavior.
• Legal Action & Account Banning: Any attempt to obtain goods or money through coercion, false claims, or fraudulent chargebacks will result in immediate termination of the customer's account, permanent blacklist from future purchases, and referral to relevant law enforcement, fraud prevention registries, and our legal team.

5. Return Process

• Contact info@solentcards.co.uk with your order number and detailed query.
• Return postage is the buyer's responsibility unless the item is confirmed incorrect or defective by our inspection team.
• Solent Cards does not offer direct exchanges; a new order must be placed following the resolution of a return.