Wholesale
Wholesale enquiries
Interested in stocking Pokémon products from Solent Cards? Get in touch to enquire about wholesale opportunities.
How to sign up
Send us a message through our Contact page with the subject “Wholesale enquiry” and include:
- Your business name and contact name
- Your email address
- Your website, social media page or shop location
- The products you are interested in and your estimated order quantities
We can then discuss availability, pricing and next steps with you. Submitting an enquiry does not automatically create a wholesale account.
FAQ
All items are shipped directly from our supplier in China, and shipping cost is calculated per KG.
All shipments are imported to your country with our Chinese Shipping Company Partner. They give your parcel to a local third party company (DHL, DPD, FEDEX, Royal Mail etc).
Estimated Shipping time is between 8-15 days. Sometimes during busy period (Christmas/black Friday etc) this may be a couple of days longer due to customs being slower . See all shipping locations at the bottom of the FAQ.
(Around 1% of orders are delayed in the customs process for around 1 week (sometimes more), however that is not in our control and is a customs process we cannot avoid sometimes).
HOW DOES TRACKING WORK?
Once we have shipped your item, you will receive an email which contains a tracking number. This tracking number will be for your local provider (DHL/UPS/Royal Mail etc). Sometimes after sending, it can take up to 48 hours for us to get a tracking number to send to you.
Your tracking number will only update, once your item has made it through customs in your country, and SDN have given the parcel to the local provider. If you wish for an update before that, reach out to us on instagram @SolentCards, or email us: info@solentcards.co.uk
WILL I PAY CUSTOMS FEES?
All customs/VAT/charges are paid by us and included in the shipping price.
You will not pay any import charges
If you are a streamer or company who wishes to pay taxes/customs - please email us: info@solentcards.co.uk
How does insurance work?
All orders are covered Standard Compensation of £4/KG + Return Freight if items are lost/damaged/stolen if with our shipping partners process and before withdrawal to third party (DPD/DHL/Royal Mail etc).
After pick-up to a third party, goods that cannot be delivered or lost in the delivery will be compensated.
Deadline for compensation acceptance: 14 days after delivery was due
IMPORTANT
To file an insurance claim or police report for missing/damaged items, the video must clearly show:
The unopened shipping box and the shipping label.
The removal of all bubble wrap and protective packaging.
The exact condition of the items inside.
Without a complete, unedited unboxing video, we unfortunately cannot process insurance claims or replacements.
IF YOU WISH TO PURCHASE FULL INSURANCE, EMAIL: info@solentcards.co.uk
Returns
Due to the nature of TCGs an re-sealing product, we do not accept returns. Returns may only be accepted under insurance of damaged goods (not including customs which is exempt), and will be considered on a case by case basis.
Package Refusal
If the receiver refuses to accept an item at delivery and it is returned to sender (us), the receiver will cover all costs of the returned item and will not receive a return freight. Receiver shall only receive a refund once the items are back with us (minus the return cost). Refund = Item cost - return freights.
Shipping Locations
UK
USA
Canada
Australia
Singapore
Thailand
Germany
Austria
France
Italy
Spain
Netherlands
Belgium
Czech
Republic
Poland
Sweden
Finland
Denmark
Ireland
Portugal
Luxembourg
Greece
Hungary
Romania
Slovakia
Slovenia
Croatia
Estonia
Lithuania
Bulgaria
Malta
Cyprus
Latvia
By purchasing from our website, you agree that all transactions, including but not limited to the sale of goods, shipping, and any disputes, are governed by the laws of the United Kingdom. Any claims or disputes arising from your purchase will be subject to the exclusive jurisdiction of the courts of United Kingdom.
For international customers, please note that while we strive to comply with the regulations of the countries we ship to, our policies, including shipping, insurance, and returns, are based on UK law. By completing a purchase, you acknowledge and accept these terms.